Bilingual Customer Experience - Spanish (Remote)

Bilingual Customer Experience - Spanish (Remote)

Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.

Tipo de empleo

- Full-time

Ubicación

Caracas, Distrito Capital

Descripción completa del empleo

Exceptional Interpersonal Skills and a Client-Centered Approach

In this role, you will track all points of customer engagement, address customer queries, and identify ways to improve our services.

DOES THIS LOOK LIKE YOU?

- Empathetic Listener: Understands and responds to customer needs with genuine concern and care.
- Problem Solver: Proactively addresses and resolves issues, ensuring customer satisfaction.
- Detail-Oriented: Pays attention to details to provide accurate and thorough assistance.
- Continuous Learner:





Always seeks to improve and update skills for better customer experience.

ATTENTION JOB SEEKERS!

- PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE
- CONTRACTORS ARE PAID WEEKLY | $4 HOURLY BASE RATE
- RECOGNITION AND REWARD: WE ACKNOWLEDGE DILIGENCE AND HARD WORK THROUGH PERFORMANCE-BASED INCREASES FOR CONSISTENT GOOD PERFORMANCE

RESPONSIBILITIES:

- Handle incoming and outgoing calls, and assistance regarding coverage issues, customer complaints, and general inquiries.
- Introduce products via outbound calls by addressing customer needs, communicating value, and building trust with prospective and existing clients.
- Provide recommendations to customers regarding new insurance policies, changes to existing policies, and the claims process.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.






- Maintain detailed records of calls and capture valuable information.

REQUIREMENTS

- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
- USB noise-canceling headphones.
- Internet speed of at least 50 Mbps, with backup power and internet.
- Willing to work Pacific Standard Time
- Can work full-time and can start immediately

Apply today to join our growing team of remote professionals from around the globe!

Please send your most updated resume in English with your 30-second video introduction by filling out our online application form here: https://globalguardins.com/ggis-join-our-team/

Job Type: Full-time

▶️ Bilingual Customer Experience - Spanish (Remote)
🖊️ Global Guard Insurance
📍 Distrito Capital