10 oct
Global Guard Insurance
Distrito Capital
Información del empleo
Así es como las especificaciones del empleo se alinean con tu perfil.
Tipo de empleo
- Full-time
Ubicación
Caracas, Distrito Capital
Descripción completa del empleo
Exceptional Interpersonal Skills and a Client-Centered Approach
In this role, you will track all points of customer engagement, address customer queries, and identify ways to improve our services.
DOES THIS LOOK LIKE YOU?
- Empathetic Listener: Understands and responds to customer needs with genuine concern and care.
- Problem Solver: Proactively addresses and resolves issues, ensuring customer satisfaction.
- Detail-Oriented: Pays attention to details to provide accurate and thorough assistance.
- Continuous Learner:
Always seeks to improve and update skills for better customer experience.
ATTENTION JOB SEEKERS!
- PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE
- CONTRACTORS ARE PAID WEEKLY | $4 HOURLY BASE RATE
- RECOGNITION AND REWARD: WE ACKNOWLEDGE DILIGENCE AND HARD WORK THROUGH PERFORMANCE-BASED INCREASES FOR CONSISTENT GOOD PERFORMANCE
RESPONSIBILITIES:
- Handle incoming and outgoing calls, and assistance regarding coverage issues, customer complaints, and general inquiries.
- Introduce products via outbound calls by addressing customer needs, communicating value, and building trust with prospective and existing clients.
- Provide recommendations to customers regarding new insurance policies, changes to existing policies, and the claims process.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
- Maintain detailed records of calls and capture valuable information.
REQUIREMENTS
- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
- USB noise-canceling headphones.
- Internet speed of at least 50 Mbps, with backup power and internet.
- Willing to work Pacific Standard Time
- Can work full-time and can start immediately
Apply today to join our growing team of remote professionals from around the globe!
Please send your most updated resume in English with your 30-second video introduction by filling out our online application form here: https://globalguardins.com/ggis-join-our-team/
Job Type: Full-time
▶️ Bilingual Customer Experience - Spanish (Remote)
🖊️ Global Guard Insurance
📍 Distrito Capital